At Massiit Store, we aim to deliver your order as quickly and securely as possible. Please read our shipping and delivery policy below for detailed information on how we process and ship your orders.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive an email notification once your order has been shipped, along with tracking information, if applicable.
2. Shipping Methods and Costs
We offer several shipping options to cater to your needs. The shipping costs are calculated during checkout based on the weight of your order, your shipping location, and the selected shipping method.
- Standard Shipping: Delivery within 5–10 business days (varies by location).
- Expedited Shipping: Delivery within 2–5 business days (available for most regions).
- Express Shipping: Delivery within 1–2 business days (available for select regions).
Please note that shipping fees may vary based on your location, and certain regions may have limited shipping options.
3. International Shipping
We are pleased to offer international shipping to many countries. Shipping fees, delivery times, and any customs duties or taxes will be calculated during checkout. Please be aware that international orders may be subject to customs processing delays and additional fees, which are the responsibility of the customer.
4. Delivery Time
Delivery times may vary depending on your location, chosen shipping method, and the carrier. Once your order has been shipped, we will provide a tracking number so you can monitor its progress. If you experience delays, please contact us at [email protected] for assistance.
5. Shipping Restrictions
Currently, we do not ship to PO Boxes or APO/FPO addresses. If you need assistance with shipping to a specific location, please reach out to our customer service team at [email protected].
6. Missing or Lost Packages
If your package is lost in transit or appears to be missing, please contact us immediately at [email protected]. We will work with the carrier to locate your package or provide a solution, which may include a replacement or refund.
7. Incorrect Address
It is the customer’s responsibility to provide the correct shipping address. We cannot be held responsible for lost or delayed orders due to incorrect or incomplete address details. If you realize you made an error in your shipping address, please contact us as soon as possible at [email protected].
8. Contact Us
If you have any questions about shipping or delivery, or if you need assistance with your order, please contact us at [email protected]. Our customer service team is here to help!